Responsible Gaming
We are dedicated to creating a fun and secure environment for online casino gaming. On this page, you’ll find a variety of helpful tools and information designed to help you manage your gaming experience effectively.
Your well-being is our top priority. At Dazzletag Entertainment Ltd, we are committed to promoting responsible gaming through the 7 virtues, which guide players towards a positive and enjoyable gaming experience.
Our page is equipped with numerous resources and tools to help you maintain control over your gaming activities.
Contact Us
Our Customer Support team is here to assist you. We can guide you through the available options and help you find external resources if needed. We’re available daily from 9 AM to midnight, so feel free to reach out if you have any concerns or need more information about managing your gaming.
Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits for your account. If you need assistance with setting these limits or wish to discuss them, please contact our live help team or send us an email.
Take a Break
Applying a “Take a Break” or time-out will suspend your account for a period you choose (from 24 hours to 6 weeks). This suspension will apply to all accounts you hold with our brands within 24 hours. Your account will not automatically reopen; you’ll need to contact Customer Support to extend your break or complete any required checks before reopening your account.
Reality Check
Set a reality check on your account to receive notifications when you reach your gaming limits. For instance, if you set a 30-minute reality check, you will receive a prompt every 30 minutes allowing you to either continue playing or end your session.
Recognizing a Problem
Gambling should be enjoyed as a form of entertainment and not as a way to make money. While many people gamble responsibly, others may find it challenging to control. To help you manage your gambling, remember to:
– Track your spending and adhere to a budget
– Only use funds you can afford to lose without affecting your bills or debts
– Avoid chasing losses
– Set deposit limits to manage your spending
– Take breaks if needed by contacting our Customer Support team or using the “Account Closure” section on our site under “More Account Options”
– It’s okay to discuss your gambling habits. Our Customer Support team is trained in Responsible Gambling, and there are external services like GamCare and BeGambleAware, as well as Take Time to Think that can provide support.
If gambling affects your mood, leads you to gamble secretly, or negatively impacts your lifestyle, it may be a sign of a problem. Contact our Customer Support team for more information on Responsible Gambling and how to manage your spending. You can also find information on other key features and tools available on our site, along with links to support organizations.
Seeking Help
If you need help with problem gambling, it’s important to reach out for support. We recommend the following organizations:
– GamCare
– Gamble Aware
– Gamblers Anonymous
You may also register with GAMSTOP to prevent registration and access to all UK licensed gambling operators.
Additionally, consider using the GAMBAN content filter tool to block access to gambling sites across multiple devices. For more options, see ‘More Account Options’. If you choose to self-exclude, we will apply this exclusion across our brands and recommend extending it to other operators or accounts where applicable.
Gamstop
To block access to our site and all other UK licensed gambling sites, visit GAMSTOP, the UK’s national online self-exclusion scheme. Our sites will automatically check the GAMSTOP database upon login and registration, preventing access if you are registered.
Additional Account Options
Additional Controls
We offer further options to set limits on wagering, losses, and session times. For more details, please contact our Customer Support team.
Account Closure
If you need to close your account for reasons unrelated to responsible gambling, you can do so by contacting our Customer Support team.
Self-Exclusion
If you’re experiencing gambling problems, you can request a self-exclusion for a period ranging from six months to permanent. Once self-excluded, your account will be suspended immediately, and you will not be able to log in or play during the exclusion period. We also ensure that any other accounts you hold across our brands will be excluded within 24 hours.
If you recognize a gambling issue, we recommend registering with GAMSTOP, the UK’s national online self-exclusion scheme.
After your self-exclusion period ends, you can request to reopen your account by contacting our Customer Support. This process involves a 24-hour cooling-off period to reconsider before access is restored. Reopening requests can only be made after an active exclusion period has expired and will be subject to review by our Operations team. Requests made during an active exclusion will be declined. By selecting the ‘Request a self-exclusion’ option from the account closure menu, you acknowledge understanding the self-exclusion process and agree to the immediate closure of your account and restriction across all our brands within 24 hours.
